Returns

If you are not satisfied with the received product you have the right to cancel your purchase within 14 days of receipt.
Keep in mind that the product has to be in original and undamaged state, preferably in the original packaging. Free promotional items received have to be returned as well when cancelling an entire order.

To apply for a refund, please send an email to info@eldersteel.com that includes your order number and the items you wish to return.

After applying for a refund you have an additional 30 days to ship the product back to us. Shipping costs for returns will not be covered by us. Contact your local post office for information about shipping tariffs.

We will refund your full order total including shipping costs within 14 days of receiving the returned products, provided that the products are in undamaged condition.